This policy outlines how the online store FIXSY.eu, operated by HELIX TECH SYSTEMS S.R.L., handles product delivery to customers.
1. Delivery Methods
We deliver our via courier services.
The delivery method is specified on the product page or in the shopping cart.
2. Shipping Costs
Shipping costs are displayed at checkout and may vary depending on:
- Order value
- Delivery location
- Product type and delivery method
Free shipping is available for orders over 250 lei.
3. Estimated Delivery Time
- Local stock products: 1–3 business days after order confirmation
- Supplier stock products: 7–15 business days after order confirmation
During peak periods (Black Friday, holidays), delivery may take longer.
4. Order Tracking
Once your order is shipped, you will receive an email with a tracking number and a link to the tracking page.
5. Delivery Issues
If you experience any issues with delivery, please contact us at info@fixsy.eu. We will investigate and provide a prompt solution.
